We have answers
Got a burning question that we somehow forgot to include in this FAQ? No worries! Give us a ring, shoot us an email, or fill out our contact form – we’re here to help. Any query, big or small, we’ll gladly take it on and get you the info you need. Don’t be shy, drop us a line whenever you need us. Answering your questions makes our day!
General questions
Do I need an appointment for a service assessment?
Yes, you do need an appointment. If interior services are requested, we will need access to the interior of your home to give you the most accurate pricing. Your complete estimate can be emailed to you if requested.
Do I need to be present when the work is done?
No, you do not need to be at the property for any exterior work. For any interior work, we will just need someone to give us access or provide access information for the home or business. We will contact you during the job if we have any questions.
Do you use my water?
Yes, we do. Please make sure spigots are in working order by the service date.
Booking and Scheduling
How can I book an appointment?
Scheduling a cleaning appointment with us is a hassle-free process. You can book our services online, via phone, or through chat. Simply share your address, and we will confirm our availability and secure a spot for you.
What areas do you service?
We serve Co. Dublin plus surrounding counties including Co. Kildare, Co. Meath and Co. Wicklow. To ascertain if we serve in your precise location, feel free to get in touch with us.
What are your operating hours?
Our normal service hours are Monday to Saturday, 8am - 6pm. We can often accommodate you during national holidays with advance notice.
What is your cancellation/reschedule policy?
We request you to inform us at least 24 hours prior to your appointed time should you wish to cancel or reschedule, allowing us to manage our schedule efficiently.
Do I need to be present when the work is done?
It is not required for you to be present during the cleaning procedure. We only need a responsible individual to grant us entry or share the relevant details to access the premises. Rest assured, we will reach out to you if any queries arise during the service.
Payments and Invoices
What forms of payment do you accept?
We facilitate payments through various channels including cash, checks, and all primary credit/debit cards, ensuring a smooth transaction process. Payment is due same day upon completion.
Safety and Guarantee
Does Clean2Shine carry insurance?
Your safety and peace of mind are our top priorities. Our team members and services are fully insured to protect you, your property, and our crew. You can book with confidence knowing we have insurance coverage for any potential issues.
Do you offer a satisfaction guarantee?
Yes, we staunchly back the quality of our services with a satisfaction guarantee. We aspire to meet your expectations fully; however, if there is any aspect of our service that did not satisfy you, we encourage you to report it to us within 24 hours.
Are your cleaning products safe for my home and family?
Undoubtedly. We are committed to using only non-toxic and environmentally friendly cleaning agents, ensuring the safety of both your family and the environment. Our certified green products are devoid of abrasive chemicals, guaranteeing no irritation from harsh fumes or residues, making it a safe choice for every individual.